Failed or delayed payouts
First identify whether the delay is at reward approval, Zerpd transfer, or provider bank payout.
How it works on Zerpd
A failed reward or transfer should show a public error code or recovery message. Complete missing payout requirements, reconnect only through the official provider flow, or contact support with the reward reference and public error code. A platform-wide delay appears as an incident banner.
- •Never send secrets, tokens, or full bank details.
- •Processing can be normal during an open payout run.
- •Zerpd support can trace a correlation ID without exposing provider credentials.